With the veterinary e-Consultation, you have the opportunity to consult a specialist without leaving your home. However, in order for such an appointment to go smoothly and efficiently, it is worth preparing for it properly. Here are some key things you should bear in mind before starting any online consultation.

Information about your pet

Prior to your veterinary e-Consultation, it is a good idea to gather all relevant information about your pet's health. The first step is to prepare your pet's medical records, which may include vaccination history, results of recent laboratory tests, as well as any records of past illnesses and treatments. Another important item is a list of current medications and supplements. Make sure you have the names of medications, dosages and frequency of administration written down. This will allow your vet to assess whether your current treatment is adequate or needs to be modified. Also remember to make a note of any allergic reactions you may have had in the past - this is important information to help avoid potential complications. It is also a good idea to prepare notes on your pet's daily behaviour and habits. Don't forget recent photos or videos of your pet's appearance and behaviours that concern you. A picture or a short video can provide the vet with valuable clues and help them better assess your pet's health situation.
Preparing all this information in advance will make your e-Consultation more efficient and focused on solving your pet's health problems.

Space for the consultation

In order for our veterinary e-Consultation to go smoothly and seamlessly, it is a good idea to ensure that a comfortable place is prepared for the online conversation.

• First of all, make sure you have a stable and fast internet connection. A poor connection can cause delays and interruptions, making it difficult to communicate with your vet.
• It is also a good idea to choose a quiet location where you and your pet will be comfortable. Avoid loud and busy rooms, which can be distracting and stressful for your pet. Choose a room where your pet feels safe and can move freely. It is important that the space is well-lit, which will make it easier for the vet to assess your pet's condition during the online consultation.
• Also prepare all the necessary paraphernalia that may be needed during the consultation. It's a good idea to have basic tools on hand, such as a thermometer, a scale, or a torch, which can help you assess your pet's health more accurately.
• Also have any documents or notes ready that you may need during your conversation with the vet.

Tip: during the online consultation, keep your pet close to you so the vet can see him or her clearly.

List of questions and observations

An online consultation is worth getting the most out of, so before you start, think about exactly what you are coming to the vet with. Answer the question: what is my pet's problem? What has changed in him physically? Or have there been changes in behaviour, such as apathy, aggression, excessive sleepiness or lack of appetite? Also make a note of any unusual symptoms that have come to your attention, for example coughing, vomiting, diarrhoea, skin changes, breathing problems or difficulty moving. Any of these symptoms may be relevant to the diagnosis, so it is important to describe them as accurately as possible.

The next step is to make a list of questions you would like to ask the vet. This will make your online consultation with your vet more comprehensive and give you all the information and guidance you need about your pet's care.