Effective management of appointments and reminders is key to the proper functioning of veterinary practices and ensuring continuity of treatment. With VetFile, this process becomes simpler and more efficient, reducing the number of cancelled appointments and improving the organisation of the entire team.
VetFile offers an automatic appointment reminder function that significantly reduces patient absenteeism in veterinary practices. Pet owners can receive reminders via SMS, email or push notifications, increasing the likelihood that they will not forget a scheduled appointment. With this tool, vets can expect patients to turn up on a regular basis, resulting in better time and resource management for the practice.
Each of the communication channels, such as SMS, email and push notifications, is tailored to the owners' individual preferences, increasing their convenience and motivation to adhere to a set appointment schedule. These reminders are sent automatically at a selected time, such as the day before an appointment, which minimises the risk of forgetting and allows patients to prepare for their visit, especially if they need to take their medical records or other necessary information with them. Automatic reminders also eliminate the need for manual contact from the practice, saving staff time.
With an intuitive calendar, vets and staff can easily reschedule appointments, moving patients and completing schedules in a few clicks. This solution helps avoid doctors' time being wasted waiting or managing schedules without the use of an automation system.
VetFile also offers a function to inform pet owners of available free appointments, which is particularly useful when sudden cancellations occur. With this feature, pet owners who need an urgent appointment can book a place quickly and the practice avoids scheduled downtime. In addition, the system's flexibility allows it to respond efficiently to unforeseen circumstances, such as changes in patients' schedules, which helps to keep work flowing.
The VetFile platform offers advanced reporting tools that allow vets to analyse patient attendance, which is key to understanding absenteeism trends and optimising schedules. With this data, surgeries can adjust appointments, identify the most beneficial days and times for patients and implement measures to reduce absenteeism. Regular reports provide data on which patients are most likely to cancel appointments, allowing for better personalisation of reminders and adaptation of communication strategies.
Data analysis also helps to assess which types of appointments (e.g. check-ups, vaccinations) are most frequently postponed or cancelled, allowing for appropriate future planning. Vets can also monitor the efficiency of their operations with statistics on booking and completing appointments.
This advanced reporting and analytics allows informed decision-making that directly impacts the efficiency of the practice and the quality of patient service, increasing pet owner satisfaction and facilitating the daily work of staff